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Title: Eliciting Service Function Requirements and Customer Satisfaction of Shopee’s Customer Service Chatbots: A Quantitative KANO Model Approach
Authors: Peiwen Li and Chalermpon Kongjit
Track: DAMT2: KM
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Title: Eliciting Service Function Requirements and Customer Satisfaction of Shopee’s Customer Service Chatbots: A Quantitative KANO Model Approach
Authors: Peiwen Li and Chalermpon Kongjit
Track: DAMT2: KM