Eliciting Service Function Requirements and Customer Satisfaction of Shopee’s Customer Service Chatbots: A Quantitative KANO Model Approach (Peiwen Li and Chalermpon Kongjit) (#5252)

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Title: Eliciting Service Function Requirements and Customer Satisfaction of Shopee’s Customer Service Chatbots: A Quantitative KANO Model Approach

Authors: Peiwen Li and Chalermpon Kongjit

Track: DAMT2: KM